40D Error 99

Subject: 40D Error 99 2009-03-08, 09:52

I have a 16 month old Canon 40D that has given Error 99 today (Taken 7800 shots).
I have tried 4 different lenses, different batteries cards etc, I have cleaned contacts but to no avail.
I have logged it with Canon UK and await a reply, anyone on here got a similar experience?

Andy

Admin Location : Birmingham B17

It appears like you have done all that you can here.I have just looked for you on the sites i use and they all say and repeat what you have done.

I use Nikon myself.My recent problem came down to a shutter failure.

Check your Warranty

Sorry i cannot help further.

Jim.

Subject: Re: 40D Error 99 2009-03-08, 10:08

Barksdale wrote:: It appears like you have done all that you can here.I have just looked for you on the sites i use and they all say and repaet what you have done.

I use Nikon myself.My recent problem came down to a shutter failure.

Check your Warranty

Sorry i cannot help further.

Jim.

Thanks for the reply...Warranty was One Year, but I am going to have a coversation with Canon....fingers crossed!

Moderator Location : Between Coventry and Leicester

Reinstall the firmware.

Subject: Re: 40D Error 99 2009-03-08, 10:35

vulcan558 wrote:: Reinstall the firmware.

What's "firmware" ,do you mean the installation discs ?

Subject: Re: 40D Error 99 2009-03-08, 10:48

Also, if I select manual mirror lock up the mirror flicks up then down and then Err 99.

Moderator Location : In a layby

Flaps wrote:

vulcan558 wrote:: Reinstall the firmware.

What's "firmware" ,do you mean the installation discs ?

The firmware is the software "built in" inside the camera, to be honest im not convinced reinstalling the firmware will make a difference in this case. Would wait and see what Canon say.

Admin Location : East Midlands Spotter Watch Member : Yes

There is known fault with the 40D.

Sometimes it can be rectified by the following.

Copying the firmware from the canon site onto your CF card via a USB card reader and then updating it via the camera.

Removing the lens and then getting a pencil rubber and cleaning the contacts.

I know of two 40D's that packed up 24 hours apart from each other last year.

1 was resolved by both the firmware and cleaning of the contacts.

The 2nd had to be returned under warranty.

Location : Oxfordshire -England

Can i ask if you use a battery grip or not ?

Subject: Re: 40D Error 99 2009-03-09, 15:05

No battery grip used and I have clean contacts etc with no joy. Obviously at 16 months I am out of warranty, but Canon have asked me to send it back for inspection/repair.
I am hoping they are going to do the right thing and sort it as 16 months and 8,000 photos is not impressive.

Andy

Location : Northwood

Just because it is out of warrenty does not mean you have to pay for the repair, as long as you havnt abused it or used it exccesivly and by the sounds of it you havnt return saying it is not fit for purpose - The only thing is I'm not sure who you should say that to, canon or the retailer.

Hth

Simon

Location : East Anglia Spotter Watch Member : Yes

I've found Canon UK to be pretty reasonable in situations like this; you'll probably be okay.

Subject: Re: 40D Error 99 2009-03-11, 12:40

Thanks for the replies.

Thank you for contacting Canon.

As regards your inquiry concerning the liability. In case you still have warranty, depending on the source of the error, Canon will repair the camera free of charge. In case you do not have warranty, you would unfortunately have to bear the cost of the repair yourself. The RCC will ultimately determine what the problem is and on the basis of that inform you as to whether you will be charged and what the extent of the repair cost will be.

This was the e-mail response I got, I am sending the camera to Canon UK and getting the fault diagnosed (and repair quoted) I will take it from there.

Andy

Location : essex england Spotter Watch Member : no

Hi
I had the same problem with my 40D at about the same number of shot's,sent it back to canon via my retailer. When i got it back the repair note from canon said that it had to have a new shutter
apparently it had jammed

Kev

Subject: Re: 40D Error 99 2009-03-20, 13:47

Does this problem only occur on 40D's ?

Location : Norfolk Spotter Watch Member : no

no! i get error 99 on my 350d, always clears if i switch off then on and only happend when i got one of my two Sigma lenses attached

Subject: Re: 40D Error 99 2009-03-25, 13:18

Got the estimate in from Canon, new shutter required, £169! :(

Location : Ramsey, Huntingdon Spotter Watch Member : no

may as wellk buy a new camera for that price body only though

Moderator Location : Between Coventry and Leicester

The Meat wrote:: Got the estimate in from Canon, new shutter required, £169! :(

Should be a free repair to be honest. they sprout out the facts and figures of 50,000 shutter cycles ,
and you have them going back with less then 10,000,
that to me is a quality issue with Canon.

Location : Manchester

The 40D is around £600 why would he buy a new body if its £169 to repair? BTW it's spelt well :)

Location : Henlow, Beds

The Meat wrote:: Got the estimate in from Canon, new shutter required, £169! :(

{censored}! that is about 40% the cost of a new 40D body. Was that from a Canon service centre? If so it might be worth contacting Canon UK direct and seeing what they have to say about it. Canon quote a mean time between failure of the 40D shutter at 100,000 cycles - that is a mean but sub-8k would suggest a manufactoring fault.

Location : Oxfordshire

Viper28 wrote:: {censored}! that is about 40% the cost of a new 40D body.

Oh if that were true! At £422.50 I'd have bought one by now...

But on the more serious matter, I'd talk to the Elstree service centre direct rather than one of their authorised centres. The only thing going against you is that the warranty on these bodies is 1 year (which Canon may stick by) but as it's only used up less than 8% of its quoted 'shutter life' you hopefully have more than a leg to stand on.

They were good to me when I sent my 20D in to have the AF calibrated against my (then) new 100-400 & 17-85 as the body itself was 14 months old.